Help & Support
Frequently Asked Questions (FAQs)
All Your Questions About Puja Supplies & Religious Goods Answered
General Questions (Religious Goods & Puja Supplies)
We offer a complete range of Puja Supplies, Religious Goods, Hindu Ritual Supplies, and Spiritual Products. This includes diyas, dhoop, agarbatti, idols and murtis, shankh, rudraksha, puja accessories, prasad items, and much more. Whether you are performing a daily puja or a special ritual, you will find everything in one place.
Yes, our platform is designed as an all-in-one destination for puja samagri. Instead of searching across multiple stores, you can explore and purchase all required items from a single website, making your experience simple, convenient, and stress-free.
Absolutely. We cater to a wide range of rituals including daily पूजा, festive pujas, गृह प्रवेश, शादी, अनुष्ठान, and other religious ceremonies. Our collection of Hindu Ritual Supplies is curated to support every type of spiritual requirement.
Yes, authenticity and purity are our top priorities. All our spiritual products and puja items are sourced from trusted artisans and suppliers who follow traditional practices, ensuring that every item meets religious standards.
Yes, we deliver religious goods and puja supplies worldwide. No matter where you are located, you can easily access authentic puja samagri and have it delivered to your doorstep.
Ordering & Custom Orders
Placing an order is simple. Browse through our collection, select your required products, add them to your cart, and proceed to checkout. Follow the payment steps, and your order will be confirmed instantly.
You can also confirm your order via WhatsApp or a call if you prefer assistance while placing it. Our team is always available to guide you and ensure everything is correctly placed.
Call/WhatsApp: +91 89100 25099
Yes, this is one of our key services. You can upload your Panditji’s list, even if it is handwritten, and our team will carefully review it and arrange all required puja samagri in one place, saving you time and effort.
No, you don’t have to go through the hassle of adding each item individually. Once you share your list, we will collate all the required products and provide you with a complete estimate for easy ordering.
Yes, we accept bulk orders for temples, events, and large-scale religious functions. We ensure proper packaging, quality control, and timely delivery for all bulk requirements.
Yes, depending on the requirement, certain puja supplies and spiritual products can be customized. You can contact our team with your specific needs, and we will do our best to accommodate them.
Yes, we do offer special packaging options for gifting and religious occasions.
Whether it’s for a festival, housewarming, or any auspicious event, we ensure your puja supplies and spiritual products are packed neatly and respectfully.
For gift wrapping or custom packaging requests, please connect with our team on:
Call/WhatsApp: +91 89100 25099
Payments & Pricing
We offer multiple secure payment options including UPI, debit cards, credit cards, and net banking, all processed through trusted payment gateway to ensure complete safety.
You can also make payments conveniently via QR code, making the process quick and hassle-free.
Cash on Delivery may be available for selected locations and order types. Availability depends on logistics and order value, so you can check this option during checkout.
Yes, especially for custom orders or uploaded lists, we provide a detailed estimate before asking for payment. This ensures complete transparency and clarity.
Yes, all payments are encrypted and processed through secure systems. Your personal and financial details are always protected.
Shipping & Delivery
Delivery typically takes 3–7 working days within India and 7–21 days for international orders, depending on your location and product availability.
For customized or special requirement orders, delivery may take a little longer. However, our team will keep you informed at every step and share timely updates to ensure complete transparency and peace of mind.
Yes, once your order is shipped, you will receive tracking details via email or WhatsApp so you can monitor your delivery in real time.
Additionally, after placing your order, you can view order details on your account/portal and also track updates directly on WhatsApp, making it easy to stay informed at every step.
Yes, we offer global delivery so that devotees across the world can access authentic puja supplies and religious goods easily.
Yes, express delivery is available for urgent requirements on selected items and locations.
Please note that additional charges may apply depending on the order and delivery speed.
For availability and exact details, feel free to connect with our team.
Call/WhatsApp: +91 89100 25099
Returns, Refunds & Exchanges
We accept returns only in cases of damaged, defective, or incorrect products. To raise a return request, you must contact us within 24 hours of delivery and share a complete unboxing video as proof to support your claim.
Once the product is returned and received by our team, it will go through a verification process. Refunds will be processed only after successful verification of the returned item.
No, used or opened puja supplies and spiritual products cannot be returned due to hygiene and religious considerations.
Yes, exchanges are available, but not applicable to all products.
We can offer instant refunds only for items that are unused and unopened, and meet our return eligibility criteria. Please note that due to the nature of puja supplies and spiritual products, certain items may not be eligible for exchange.
Contact our support team to check eligibility for your specific product -
Call/WhatsApp: +91 89100 25099
If you receive a damaged item, please contact us within 24 hours with complete unboxing video and photos. We will arrange a replacement or refund after verification.
Return shipping is generally borne by the customer unless the issue is due to our error, in which case we will handle the cost.
Refunds are processed within 7–10 working days after the returned product is received and inspected.
Products & Usage
Yes, we offer a selection of eco-friendly and natural spiritual products and puja supplies, designed to be both traditional and environmentally conscious.
Absolutely. We also function as a gift shop for spiritual and religious items, offering meaningful gifting options for festivals, housewarmings, and special occasions.
Yes, we offer a wide collection of murtis categorized by deity, material, and size, suitable for both home mandirs and temples.
Yes, we provide fresh and traditional consumables such as dhoop, agarbatti, kapur, and prasad items, ensuring purity and quality.
Account & Support
You can reach us via phone, email, or WhatsApp. Our support team is always ready to assist you with orders, queries, or guidance.
Call/WhatsApp: +91 89100 25099
Email: pujakisamagri@gmail.com
We aim to respond to all queries within 24 hours, and often much sooner for urgent concerns.
Orders can be canceled within 3 hours of placing the order for a full refund. Please contact our support team as soon as possible to request a cancellation.
If order is shipped, modifications or cancellations are not possible. However, our team will still assist you with any concerns or support required.
Special Services
Yes, we simplify your entire process by arranging all required items based on your list, ensuring a hassle-free experience.
Currently, we specialize in puja samagri and spiritual products. However, we do plan to offer pandit services soon to make your entire puja experience more complete and convenient. You can contact our team for assistance into this area.
Yes, you can mention your puja date while ordering, and we will plan the delivery accordingly to ensure timely arrival.
Still Have Questions?
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+91 89100 25099
pujakisamagri@gmail.com
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